Employ a Customer Services apprentice in the Wirral

NLTG can help you hire a Customer Services Apprentice in the Wirral

The many upsides of hiring an apprentice recruit are now well-established amongst UK employers. Several decades ago, it was sometimes thought that recruiting an apprentice was an option solely available to organisations in certain industries, such as those practising trades such as General Manufacturing. While this is still an advantageous and preferred recruitment method for companies in these fields, the apprenticeship route is now a common and strategically beneficial means of onboarding fresh apprentice talent in fields like Customer Service. A keen and able Customer Service apprentice can be a valuable addition to any business with a client-facing element. NLTG supplies companies in the Wirral region with Customer Service apprentices at an Intermediate Level 2, or at a higher Level 3. This enables Wirral businesses to hire fresh and eager apprentice recruits who are committed to applying their acquired skills within your workplace, while gaining valuable industry experience.
Everyone understands how much a poor customer service experience can have a detrimental impact upon a company’s bottom line and profits. Without a helpful professional to uphold the values of your Wirral business, there’s a chance that your clients are not aware of all the value propositions offered by your company. An NLTG Level 2 or 3 Customer Service apprentice is dedicated to learning the specific particulars of your business, so as to be able to deliver a high level of knowledgeable assistance to your clientele. If you’re the owner of your Wirral business, you’ll know exactly the ways in which your company can cater to clients’ needs and wants- so you’ll understand how important it can be to flexibly train an employee from day one.
An apprenticeship programme is cost-effective because it assists your company in cutting down on the expenses of recruiting. This is because NLTG apprentices, such as those in our Customer Service apprenticeship programme, are simple to hire and ready to work for your business from the get go. From the very start your new Customer Service apprentice recruit will train within your offices, right on your doorstep, which completely removes the need to invest in travel expenses and time. In most cases, the government is able to financially cover the costs associated with their training. Even better, Wirral businesses are entitled to £1,000 monetary incentive per apprentice recruited!

Recruiting an NLTG Customer Service apprentice often has intangible benefits, such as the knock-on effect which your company’s increased productivity can have on overall organisational morale. If your current staff are able to hand over some day-to-day activities to your new apprentice recruit, your new hire has a chance to learn while freeing up your current workforce to focus on higher level tasks. Because fresh and hungry apprentice recruits are often strongly committed to their employers, your organisation will continue to benefit from hiring an apprentice as he or she gains recognised qualifications and progresses upwards within your firm. With such dedicated employees, it’s unsurprising that many of NLTG’s employers often report reduced turnover and loyal workers!

NLTG provides businesses in the Wirral with a apprentices from a diverse array of fields. Simply visit our webpage to raise a vacancy and start hiring your next apprentice in: Information Technology, Business Administration, Catering and Hospitality, General Manufacturing, Retail, Furniture Occupations, Team Leading and Management, Glass Occupations, Business Improvement Techniques and Warehouse and Logistics. It’s simple to find out more about how employing an apprentice will equip your company to stay ahead of the competition, no matter what industry you’re operating in.

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the the Wirral area for your current employees

1. Aside from the benefits of hiring a new apprentice recruit, such as our Customer Service apprentices, Wirral businesses are equally able to gain productivity and profitability advantages when they train existing staff through apprenticeship programmes. Upskilling your existing workforce by enrolling employees into apprenticeship programmes with the NLTG is simple, efficient and a recognised method of enhancing your organisation’s skill set. Current employees who are eligible for an apprenticeship programme will train within your workplace, saving your organisation the costs of travel and the need to send employees away for offsite, outsourced training.
3. Your current employees will be given the opportunity to acquire nationally recognised certifications and qualifications in a wide range of generalisable areas, or hone their industry-specific skills to add value to your workplace. Alongside this, the many advantageous functions of upskilling your existing employees include increased employee morale, heightened job satisfaction and overall greater commitment to your Wirral organisation. Find out today if your existing employees are eligible for apprenticeship training in your company!

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff. The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage. You must pay at least the Apprenticeship minimum wage and can find out more by clicking here. The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training. Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week. They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months. (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training. For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service. We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them. If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.

• are paid at least the minimum wage and have a contract of employment.

• work towards an approved Apprenticeship Standard. Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.

• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.