Employ a Customer Service Apprentice in Leeds

Hire a Customer Service Apprentice in Leeds

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Leeds

Hire a Customer Service Apprentice in Leeds

If your hard work and strategy have paid off, it’s time to expand your team. And if your Leeds company is in need of Customer Service staff—NLTG has got the answer! We have helped Leeds companies onboard new talent through our established apprenticeship pathways. Whether you’re hoping to grow in size or change up your company’s structure, we will help you hire a Customer Service Apprentice in Leeds who is ideal for the role.

A Customer Service expert is skilled in many things. Learned skills like information processing and responding to enquiries are indispensable, but a positive attitude and customer understanding are just as important! When you hire a Customer Service Apprentice in Leeds with NLTG, we’ll help you select the best possible candidate for your firm’s unique goals. We can guarantee that all our apprentices already fulfil our NLTG basic competency levels for Maths and English—but the specific competencies you require in an employee are up to you!

This means that our apprentices are ready to learn about your company’s specific ins and outs. No matter what company or product information your customers require, our eager apprentices can quickly learn and become proficient in the content. When you hire a Customer Service Apprentice in Leeds with NLTG, you’ll also be able to mix up their training as you see fit. Does your firm require a staff member who’s tactful and can handle conflict? Maybe you want to train someone to explain information in a technical way? Your apprentice can be developed and easily moulded as your strategy requires, which is why so many UK employers are now prioritising their apprentice hires.

What about the costs of training? Recruiting an NLTG Customer Service Apprentice between the ages of 16 and 18 years old will entitle your Leeds business to both apprenticeship funding and a £1000 incentive, which is a considerable return on investment. On top of this, they’re often more than a good fit for your current team, full of energy and dedication. As loyal staff members, they’re frequently long-term hires, helping you to decrease employee turnover by remaining in your Leeds company as their knowledge and skills improve. With new ideas, fresh energy, and a committed approach to professional improvement, they are valuable additions to your organisation!

Why not hire more than one eager and quick-to-learn NLTG apprentice? If your Leeds business is multi-functional, you could stand to benefit from one of NLTG’s talented candidates in a diversity of other fields. For instance, we can find you a top apprentice in Warehouse and Logistics, Glass Occupations, Business Improvement Techniques, Furniture OccupationsGeneral Manufacturing, Retail, Business Administration, Team Leading and Management, IT, or Catering and Hospitality. Because it’s so simple to raise a vacancy with us on this site, there’s never been a better time to get started!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Leeds area for your current employees

Do your employees regularly have the chance to hone their skills? Do they get enough healthy challenge from their roles? Upskilling is one of the most effective ways to keep your team on top of its game while creating an engaging work environment. And with NLTG, it’s simple and efficient for your people to upskill in your offices, through one of our upskilling programmes. They won’t need to travel far away to acquire new competencies, and they can strive for a Certificate or Diploma in a wide array of different fields. What’s most relevant to your business growth needs?

With the opportunity to develop professionally, your staff can find new meaning in their day-to-day jobs, while contributing significantly more value to your company. With Customer Service skills, for instance, your Retail Staff can help out behind the scenes as well as on the shop floor. And through our Warehouse and Logistics upskilling courses, your Manufacturing employees can get a more holistic, yet in-depth, understanding of your operations. This way, your company can enhance its skill base without needing to recruit new employees. It’s ideal for morale!

Our NLTG upskilling programmes are tried-and-tested professional development pathways. If you’re interested in enrolling your current team in one of our many courses, you’ll find more information and benefits on our upskilling page. Why not start right now?

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

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01254 395355

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