Employ a Customer Service Apprentice in Bradford

Hire a Customer Service Apprentice in Bradford

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Bradford

Hire a Customer Service Apprentice in Bradford

Is your organisation tired of searching far and wide for excellent staff? Looking for a more cost-effective, long-term solution to your existing hiring process? If you’re after a Customer Service employee who can develop the precise skills your company needs, we at NLTG are here to get you started. With us, it’s easy to hire a Customer Service apprentice in Bradford today!

Great Customer Service staff are a key strategic part of your value chain – no matter what industry your company operates in! Businesses in manufacturing, retail, distribution, and more, all need to answer consumer enquiries to keep sales flowing smoothly and maintain good relationships with the public. And by learning on the job with you, a new Customer Service apprentice can quickly learn to hone their skills in these areas, making a highly productive contribution from the very start.

An NLTG Customer Service apprentice generally will begin their employment by learning the functional skills for the role. Whether that involves answering consumers on the phone, giving product information on the internet, or handling face-to-face questions, an apprentice is often keen to learn and thus fast at improving on their skills. As they build on their skills daily, they can begin to focus on a particular area of the business that requires specific attention. If you are looking for someone who might eventually be a team leader or Customer Service Manager, a natural drive means that an apprentice is a perfect candidate!

When you hire a Customer Service apprentice in Bradford, your business will save significantly on the expenses that traditional recruitment involves. Where other companies might pay for weeks or months to advertise a position, our apprenticeship hiring pathways make it easy to welcome a new team member on board with minimal fuss. There is no need to conduct time-consuming background checks with NLTG, as our professionals have already ensured that each candidate fulfils our basic English and Maths competency levels.

We will continue to provide ongoing support to your Customer Service apprentice throughout their learning, and even ensure that you know what apprenticeship funding your company is entitled to! With NLTG, you’re in experienced hands, and we are ready to help you find the best possible candidate for your Customer Service role.

Our NLTG apprenticeship opportunities are diverse and come tailored to companies in different sectors. Whatever industry your Bradford company is operating in, we’re sure your company could benefit from one of our Glass Occupations, Warehouse and Logistics, Business Improvement Techniques, Information Technology, Business Administration, Retail, Manufacturing, Furniture Occupations, Team Leading and Management, IT, or Catering and Hospitality apprentices.

If you’re looking for real-life examples of other employers’ experiences, we even have an Employer Case Studies area for you to browse. Find out more and hire a Customer Service Apprentice in Bradford today!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Bradford area for your current employees

As the competitive business landscape becomes more dynamic, there is a drive toward internal promotion and hiring. Employee development and learning have always been important, but now more than ever, the long-term benefits are becoming increasingly critical.

Upskilling your staff means developing your workforce professionally through training initiatives – this allows your company to adapt to changing consumer needs through new skills and enhanced customer offerings. If your Bradford business is thinking about upskilling its current employees, NLTG provides upskilling programmes which are convenient, cost-effective, and focused on practical learning.

Our upskilling courses are designed to take place in your Bradford offices; your staff simply enrol into a programme that is relevant to your company’s needs. If your firm is hoping to fill a customer service skills gap, for instance, NLTG’s courses are based around on-the-job training that your employee completes without any travel requirements. They simply learn by doing, and at the end of their programme, they will receive a Level 2, Level 3 or Level 4 qualification for their hard work. And your company gains a new Customer Service professional!

To find out more about how your staff can enrol in an NLTG upskilling programme or course, we suggest you visit our upskilling page. Why not have a look right now?

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

Call us today

01254 395355

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