Employ a Customer Services apprentice in Southport

Hire a Customer Services Apprentice or train current employees in Southport

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Southport

NLTG can help you hire a Customer Services apprentice in Southport

Every conscientious business owner is aware of the fact that customer service can mean the difference between success or failure in today’s competitive industry environment. Whether you’re running a hospitality-centred business or an organisation in the consumer goods industry, helpful and knowledgeable customer-focused service delivery will always help you gain visibility and a strong brand that keeps clientèle returning time after time.

Also al businesses operate on a budget, and at times it can seem tough to find exactly the human resource talent that you require at an affordable price. Creating position descriptions, advertising vacancies, setting aside time for interviews and screening processes can all take valuable time away from the day-to-day running of your business. This is the reason why many businesses in the UK, including Southport, are quickly coming to appreciate the many valid reasons to hire an apprentice.

Apprentices are very much a rich and fresh pool of talented recent school graduates who are seeking a chance to apply their newly acquired skills in a real-world business setting. A quick-to-learn Customer Service apprentice who is keen to prove themselves and get a head start in your industry is almost guaranteed to be a loyal employee, and is an effective way to rapidly boost your Southport organisation’s overall productivity. Over time, apprentices are often found to remain with their training organisations long after their initial placement is over, which can reduce employee turnover and hiring costs. Additionally, the introduction of fresh, new and enthusiastic talent in the workplace signals to existing employees that your company is expanding and flourishing, which can boost organisational morale overall.

As every business owner knows, a strong brand can engender loyalty from clients. Returning customers and good word of mouth can expand your client base, and at times this may involve introducing a unique and refreshing element to your existing public profile. Young and eager to learn, a new Customer Service apprentice could be a strategic means of introducing new ideas and perspectives into your Customer Service team. The creative approach and innovative contribution of a new apprentice hire can also help to keep your company on top of it’s game and boost it’s reputation.

NLTG has had proven success time and again by matching Southport businesses with promising new apprentices. The process is simple, and your new apprentice hires will work on the days and hours you see fit. Visit the NLTG website to find out how an apprenticeship can enhance your business or to find out more about how to employ an apprentice.

At NLTG we are ready to assist you in employing Level 2 and 3 Customer Service apprentices whilst reducing your travel expenditures, because our Southport apprentices will train on-site at your company offices. Businesses regularly receive up to £1,000 in financial incentives for every Customer Service apprentice they hire.

NLTG also provide a host of other apprenticeship programmes that can help raise the value of businesses across Southport. Our group boasts a range of ready to employ apprentices that include new apprentice recruits, or on-site training to aid your firm in updating or up-skilling your human resources across industries such as: Information Technology, Business Administration, Catering and Hospitality, General Manufacturing, Retail, Furniture Occupations, Team Leading and Management, Glass Occupations, and Warehouse and Logistics. It’s simple to find out more about how employing an apprentice will equip your company to stay ahead of the competition, no matter what industry you’re operating in.

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Southport area for your current employees

    1. Gaining fresh talent by hiring new apprentice recruits is only one of the many ways that your business can gain from NLTG’s training services. Amongst these, upskilling your existing human resources is a solid and proven way to improve your product and service offerings, boost organisational adaptability and introduce new skill sets to your company’s value proposition.
    2. It’s well known in management circles that opportunities for training can provide employees with improved capabilities, as well as enhanced motivation and organisational commitment- all factors which have a strong positive impact on job performance. With upskilled workers, your business could stand to deliver exceptionally improved overall profitability. As with hiring a new Southport apprentice, upskilling your existing employees is a training process that takes place at your offices. Now is a fitting time to find out whether find out whether your current employees are eligible for skills training

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

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01254 395355

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