Employ a Customer Service Apprentice in Stockport

Hire a Customer Service Apprentice or train current employees in Stockport

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Stockport

NLTG can help you hire a Customer Service Apprentice in Stockport

Whether your firm is consumer- or business-facing, customer service will play a key role in defining your brand. Customer Service staff are often the very first—and sometimes the only—point of contact that your clients will have with your business. This makes it incredibly important to have a professional, knowledgeable, and helpful Customer Service employee representing your firm. At NLTG, we understand, which is why we provide Stockport companies with excellent Customer Service apprentices who will learn and grow with your firm while helping you achieve your strategic aims.

Our NLTG Customer Service apprentices are keen to learn, full of enthusiasm, and career-minded. Often, they are already set on pursuing a lifelong career in Customer Service, and they’re always ready to start gaining industry experience right away!

It’s already widely acknowledged that apprentice hires are loyal and dedicated to their employers. In fact, reduced staff turnover is one of the most commonly reported benefits of hiring a new apprentice over an outside candidate. However, when your Stockport company takes on a new Customer Service apprentice, it also benefits from a much smoother and simpler recruitment experience. When you hire one of our NLTG apprentices, you’re welcoming a talented new team member who has already passed our high standards for English and Maths. Even better, you won’t need to raise advertisements or interview dozens of candidates!

It’s also well-known that apprentices can be easily trained in the precise ways that your company operates. At the same time, hiring a Stockport apprentice also means that your company won’t need to worry about your new recruit leaving—conveniently for both of you, they will train right on your doorstep. So there are no travel costs to consider either.

The opposite, actually! Many UK apprentice employers have reported that apprentice hires not only give their firms a productivity boost, but it’s also very quick to entirely recover any training costs. Most Stockport businesses are even eligible for a £1,000 government grant for every apprentice that they take on, which is another reason apprenticeships are becoming such a popular business strategy.

Hiring a new Customer Service apprentice—or any other NLTG apprentice—is simple and straightforward. We provide Stockport companies with a wide range of talented new apprentice hires in fields such as Retail, Catering and Hospitality, Furniture Occupations, Business Improvement Techniques, Glass Occupations, Business Administration, Information Technology, Warehouse and Logistics, General Manufacturing, and Team Leading and Management.

If you’re keen to get started right away, just visit our NLTG website to raise an apprenticeship vacancy. Your firm will be enjoying the benefits in no time!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Stockport area for your current employees

One key way to sustain your company’s competitive edge is by upskilling your current workforce. Whatever industry your firm is operating in, it’s crucial to make sure that you can offer customers the most up-to-date services and a wide range of value propositions. Your current staff are key to this, which is why ongoing training is so important! At NLTG, we can upskill your current staff by enrolling them into one of our apprenticeship programmes. It’s a great way for your team to gain new skills and national qualifications, right in your workplace. No days off work, and no need for travel expenses, plus the added benefits of heightened organisational morale—there really are no excuses!

To see if your staff are eligible for upskilling through one of our NLTG apprenticeship programmes, just get in touch and we can help you get started right away.   

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

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