Employ a Customer Service Apprentice in Cheshire

Hire a Customer Service apprentice or train current employees in Cheshire

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Cheshire

NLTG can help you hire a Customer Service Apprentice in Cheshire

There’s nothing worse than bad customer service! While problems with products do happen, they don’t tend to get our backs up in quite the same way. Having knowledgeable, approachable, and professional customer service staff is key for any business, and here at NLTG, we can help your Cheshire company find the very best apprenticeship talent. Our Customer Service apprentices are driven and motivated secondary school graduates who want to start off their customer service careers with some real-world experience!

Whether your company is selling clothes on the shop floor, responding to enquiries on the phone, or providing after sales service, we have the best potential candidates to fill that role. Our NLTG Customer Service apprentices have already fulfilled our NLTG basic competency levels for English and Maths, and are ready to train on the job for nationally recognised Customer Service qualifications. If you are looking to fill a skills gap, grow your team, or creating a new one, our Level 2 and 3 apprentices will fit the bill perfectly.

When you hire a Customer Service apprentice through us at NLTG, we will help you to find an efficient and responsible employee who can start delivering value from Day One. Depending on the role that your Cheshire firm needs filled, our Customer Service apprentices will learn to process payments and orders, give face-to-face support, provide guidance and advice, fix problems, and more. They can learn very quickly the precise best practices to help your firm enhance its efficiency and aim for those five-star online reviews, every time!

Hiring a Customer Service apprentice in Cheshire means that you will be getting an employee who works on your premises. There is no hassle around transport involved, you can simply start training your new recruit right away. Depending on the size of your firm, you will also receive government support to cover some or all of their training costs. Plus, hiring an apprentice between the ages of 16 and 18 with NLTG will entitle your company to a £1,000 incentive from the government, paid in two equal instalments.

Maybe it all sounds brilliant, but you simply don’t need another Customer Service team member. We at NLTG can help you with that, too! We provide a massive range of different apprenticeship types, so if your company wants to hire an apprentice in Catering and Hospitality, General Manufacturing, Furniture Occupations, Business Administration, Business Improvement Techniques, Glass Occupations, Information Technology, Retail, Warehouse and Logistics, and Team Leading and Management, NLTG is here for you!

It is quick and stress-free to hire an apprentice with us at NLTG. In a few easy moments, you can raise a vacancy for the role that you would like filled. Then, our team will start finding you the ideal apprentice who can help you fit that role. Why not get the ball rolling today?

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Cheshire area for your current employees

Your Cheshire company may already have the most talented employees in the game, but it’s important to make sure they can keep their skills sharp. Upskilling is one of the best, tried-and-tested ways of allowing your team to grow their skills. Whether your staff would like to pick up new capabilities, learn new processes, or simply refresh their existing approaches, NLTG provides upskilling programmes for your firm.

Upskilling is often very useful if your company values multi-talented staff. If you have got several divisions or areas in your Cheshire firm, it can frequently be invaluable if your staff can collaborate and communicate effectively. And if you are all working toward a common goal of business success, it helps to have a learning culture!

Simply by enrolling your team members into one of our upskilling programmes, you can help them grow and develop. As they acquire more skills and a nationally recognised certificate or Diploma, everybody wins! Your company will be in a more competitive position, while your staff will often see more positive changes in motivation and morale. If you’re keen to keep developing the best team around, pop to our NLTG upskilling webpage to find out more.

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

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01254 395355

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