Employ a Customer Service Apprentice in Wakefield

Hire a Customer Service Apprentice in Wakefield

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Wakefield

NLTG can help you hire a Customer Service Apprentice in Wakefield

Are you employing the right people for the customer service department of your Wakefield-based business? There are plenty of risks associated with hiring someone who might not be a good fit for your organization – especially when it’s as sensitive an area as customer service. In order to circumvent this issue, we at North Lancs Training Group recommend that you hire a Customer Service Apprentice in Wakefield.

How would hiring an apprentice help your customer service department? For starters, they will provide your business with a youthful burst of energy that’s an integral component of customer service. These are enthusiastic workers who know the basics of the business and are eager to learn and mould themselves according to the needs of your business. Apprentices are keen on understanding and entering the sector, and are usually thrilled to get that shoe-in. Grateful for the chance, they make for loyal workers who will, in all probability, repay you for the opportunity they are given by staying with you for several years. Moreover, the more you train them, the better they will get; eventually becoming masters of the craft themselves, ready to train their own apprentices. For more information about the advantages you gain when you hire a customer service apprentice in Wakefield, look here, and to see what our customers think of our apprentices, you can check out some of our case studies.

When you hire a customer service apprentice in Wakefield from NLTG, not only do you get the aforementioned benefits, but you gain someone has received training in the intricacies and subtleties of the field of customer service. We train your potential employees to be warm, cordial, and confident with customers – three things essential for customer satisfaction. They are also instilled with the need to be prompt, as speed is critical in such jobs. Plus, your new recruit will not need to take time off for academic pursuits, as NLTG-appointed tutors will tend to their education while the apprentices are working for you full-time. Customer service is vital in keeping any business in the good books of its clients, and our apprentices are instructed meticulously so as not to fall short in real-time high-pressure situations.

Another remarkable incentive is the fact that when you hire a customer service apprentice in Wakefield aged 16-18, you will be paid £1,000 by the government over two instalments!

At NLTG, we offer a wide range of apprenticeships, training people in a variety of fields Our apprenticeships include Glass Occupations, Business Improvement Techniques, Furniture Occupations, General Manufacturing, Customer ServiceBusiness Administration, Retail, Team Leading and Management, IT, and Catering and Hospitality pathways.

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Wakefield area for your current employees

Are you unsatisfied with the way your staff are performing? Do you think there’s room for improvement in terms of both their efficiency and job satisfaction? North Lancs Training Group’s incredible adult apprenticeship programs might be the perfect way to upskill your staff and boost that business!

It is essential for any business nowadays to be staffed by people who are not only efficient and hardworking, but also adept at what they do and enthusiastic about work. NLTG’s intensive adult apprenticeship not only improves your workers’ skills, but also gets them working together as a more cohesive unit; increasing their internal synergy as well as helping them bond as a team.

Not only will your staff be happy to be given the opportunity to improve their skills in their field, this happiness will translate into better job satisfaction and the increased output that comes with that. Your staff will understand that this training will give them a good leg-up in the future, and thus be thankful and therefore more likely to put in more effort and, in all probability, more years into your business. While undergoing this training, they can also earn certificates or even a National Diploma in various fields!

Lastly, these training sessions will take place on your very own premises in Wakefield, so your business will not experience any downtime, and you won’t have to invest in any possible conveyance expenses.

Call us today, and get your staff to perform at their best!

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

Call us today

01254 395355

or enquire online

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