Employ a Customer Service Apprentice in Wigan

Hire a Customer Service Apprentice in Wigan

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Wigan

NLTG can help you hire a Customer Service Apprentice in Wigan

Who do you turn to if something you buy doesn’t work right? Or if you’re really happy with your purchase and want to find out more? Hopefully, a helpful and well-informed product expert who can answer all your questions!

If it’s down to you to find the best possible Customer Service staff for your Wigan company, look no further than NLTG! Here at North Lancs Training group, we can help you hire a Customer Service apprentice who can learn all about your specific goods, services, and products and help you keep your clients coming back. Whether you are in business-to-business sales or a consumer-facing retail setting, it helps to have a considerate, polite, and professional employee who can assist your customers. With excellent product knowledge and your superb training, our NLTG Customer Service apprentices will swiftly become a valued employee in your team.

NLTG’s apprentices are career-minded and driven! They often choose to pursue an apprenticeship because they realise that real-world industry experience is the best way to learn. As such, they are determined, focused hires who are often out to prove themselves as capable and reliable. And while they learn at your company, you can ensure they are picking up on all the details and tricks that make your Wigan business special. In the long term, they make great longer-term employees. Just look at our Apprentice Employer Case Studies for a good idea of how!

If your hiring goal is to decrease turnover and recruiting costs, hiring a Customer Service apprentice in Wigan offers numerous benefits in these areas, too. There is no need to spend time preparing complicated advertisements or background checking different candidates, because it’s exceptionally simple to raise a vacancy on our website. On top of this, all our lovely NLTG apprentices have already fulfilled our basic competency levels for Maths and English, so you won’t need to waste time on checking out references, either.

Should you choose to take on a Customer Service apprentice between the ages of 16 and 18, you’ll even receive a £1,000 payment from the national government, paid in two equal instalments. They’ll also come along with funding that covers their training expenses, and require no travel investment on your company’s part, because they will learn, train, and develop their skills on your premises. So it’s little surprise that a very high percentage of apprenticeship employers make up all the costs within a couple of years!

At NLTG we are also ready to help you find fresh apprentice hires for other sectors of your business. Or, if you have more than one business, you may find the apprentice you’re looking for in our Warehouse and Logistics, Glass Occupations, Business Improvement Techniques, Furniture Occupations, Catering and Hospitality, General Manufacturing, Business Administration, IT, Team Leading and Management, and Retail programmes. Why not have a look at our existing vacancies to see how other apprentice employers are benefiting from our NLTG apprentices, or hire your own by raising a vacancy right here?

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Wigan area for your current employees

As the pace of change and technology increase, it’s crucial that Wigan employers make sure their businesses have the skills to keep up. In today’s more and more competitive world, the most effective way to do this is by upskilling your employees. Our NLTG upskilling programmes are a cost-efficient and convenient way to let your team grow their skills, without having to miss work in the process.

Through our upskilling courses, your team members can either learn more about their current roles by upgrading their old skills, or they can pick up brand new techniques and knowledge about another area in your firm. Whether you are restructuring or you’d simply like multi-talented personnel, through our programmes, your ongoing team can enrol in an apprenticeship and learn while they work. They will work towards a UK-recognised certificate or qualification in their chosen area, and will appreciate that you’re investing in their development.

All without the inconvenience of travelling to a different centre off-site somewhere. To learn about how your employees can enrol into our NLTG upskilling programmes, just get in touch and find out more!

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

Call us today

01254 395355

or enquire online

send us a message