Employ a Customer Service Apprentice in Altrincham

Hire a Customer Service apprentice or train current employees in Altrincham

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Altrincham

NLTG can help you hire a Customer Service Apprentice in Altrincham

              1. When it comes to customer service, a little can go a long way to improving your firm’s competitiveness. If you are responsible for hiring the right customer service staff for your Altrincham firm, NLTG are here to help. We provide Altrincham businesses with fresh, eager, and talented Customer Service apprentices who want to help you grow your firm.
              2. Our NLTG Customer Service apprentices are motivated and ready to learn the ropes when it comes to taking calls, assisting customers, and more. They will join you in your Altrincham business and be an employee from the get-go, helping your team while learning for nationally recognised qualifications. That means improved efficiency and productivity, a chance to give an apprentice some real-world work experience, and no travel costs. Plus, your current staff will have a great opportunity to pass on their expert knowledge!

                If you’ve ever had a truly lacklustre customer experience, you’ll understand how important it can be to have enthusiastic, helpful, and professional service staff. Our Customer Service apprentices in Altrincham can usually offer a fresh new set of ideas to help you take your customer service to the next level. And with great customer service comes excellent reviews, new business, and loyal customers! Regardless of what field your business is in, a quick and eager apprentice can be a valuable asset on the customer-facing side of things.

                Our current NLTG apprentice employers case studies show how hiring an apprentice can have long-term benefits for both growth and commitment. Many of our apprentices remain as valued employees within their training organisations once their apprenticeships are over. As they acquire more skills and experience, they are often found in more senior positions within the same firm over the years—reducing staff turnover and even mentoring others. It is one of the numerous advantages of being able to train a new recruit in the specific ways that your company gets things done!

                These days, it’s common knowledge that organisations which recruit through apprenticeship programs enjoy significantly lower recruitment expenses as a result. By cutting out the need to advertise and interview large numbers of candidates, UK employers are already taking advantage of considerable bottom-line advantages. On top of this, the UK government will almost always contribute to or completely cover the training costs for your new apprentice. Your firm will also receive a £1,000 financial bonus each time you hire a Customer Service apprentice in Altrincham, as an additional benefit!

                Here at NLTG, we boast a huge array of different apprenticeships. If your Altrincham company is hoping to fill another skills gap besides customer service, we can provide you with apprentices in Catering and Hospitality, General Manufacturing, Furniture Occupations, Business Administration, Business Improvement Techniques, Glass Occupations, Information Technology, Retail, Warehouse and Logistics, and Team Leading and Management. The simple hiring process starts when you raise a vacancy on the NLTG site, and from here we can help you hire an apprentice in Altrincham to start growing your firm.

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Altrincham area for your current employees

        1. The importance of upskilling ongoing employees is very well-established. Staying competitive means ensuring that your team has modern skills, and NLTG can provide on-the-job upskilling to help them keep their techniques up to date. With NLTG, your staff can enrol into an apprenticeship program that will allow them to gain nationally recognised qualifications without having to take time off for extra training. Upskilling your staff can also have huge positive impacts on team morale—as an employer, your company will be showing its commitment to their professional growth.Whether your company would like to upskill your current staff in customer service or another field, NLTG are happy to help! Simply have a look at our NLTG webpage to see if your staff are eligible to enrol in one of our apprenticeship programs and get started upskilling!

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

Call us today

01254 395355

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