Employ a Customer Service apprentice in Manchester

Hire a Customer Service Apprentice or train current employees in Manchester

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Manchester

NLTG can help you hire a Customer Service apprentice in Manchester

Is your Manchester business specialising in Customer Service? Whether you’re a new firm, growing fast or simply looking to fill a skills gap, NLTG provides Customer Service apprentices who can help you grow your team in a cost-efficient way. Hiring a Customer Service apprentice for your Manchester organisation means that your firm will be acquiring a talented, keen, eager and quick-to-learn apprentice who can start boosting your company’s efficiency and customer service delivery from their very first day.

Taking on a fresh, willing and able Customer Service apprentice is a strategically smart recruiting move that can help your Manchester business reduce the cost of hiring new employees. Rather than raising advertisements and going through a lengthy interview process, it’s possible to acquire a fresh new apprentice hire who has already passed the NLTG’s required background checks for English and Maths standards. Similarly, a new Customer Service apprentice hire is flexible to train from the very start, and can be taught to excel in the precise techniques and approaches that make your Manchester business unique.

If your company has any customer-facing element whatsoever, it is crucially important to make sure that this customer service delivery element is professional, helpful, and generally a greatly pleasant experience. A Customer Service apprentice is dedicated to pursuing not only a nationally recognised qualification in Customer Service, but also a long-term career in the industry. As such, hiring a Customer Service apprentice enables your Manchester company to hire one of the more career-oriented, ambitious, and dedicated employees available in today’s talented labour pool. A flawless customer service experience will often help your firm to garner top quality reviews and referrals, so there really is very little to lose!

These days, fortunately, industry studies have helped to dispel the myth that hiring an apprentice is a costly affair. Rather, UK employers are in most instances very much able to recoup the costs of hiring a new apprentice within a short period of time. Given the fact that the government is often able to fund the costs of training for an apprentice recruit, this is not surprising! Hiring a Customer Service apprentice not only helps to keep the costs of recruiting low, it also comes with a £1,000 for your Manchester firm- for every apprentice you onboard.

NLTG also offers a wide variety of talented, keen, and hungry apprentice recruits for Manchester firms operating in a range of industries. These include: Catering and Hospitality, Warehouse and Logstics, Retail, General Manufacturing, Furniture Occupations, Business Administration, Glass Occupations, Information Technology, Team Leading and Management, and Business Improvement Techniques. To get started, visit the NLTG website and raise a vacancy today!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Manchester area for your current employees

            1. Upgrading your organisation’s overall value offerings also means ensuring that your ongoing staff are given the chance to brush up their techniques and skills. Upskilling is the strategic business practice of training your current employees so that they are able to improve their abilities- specific or general – and contribute at a higher level to your Manchester firm’s business success.
                1. NLTG provides on-the-job upskilling for your current workforce when you enrol them into an apprenticeship program. This allows them to attain higher qualifications whilst working in your company offices and applying their newly honed skills within your business. In a similar way to hiring a new apprentice recruit, this enables your firm to skip the travel expenses, as well as the costs of hiring training consultants or sending your workers to off-site training locations for days at a time. To learn more about whether your staff are eligible to enrol in an NLTG apprenticeship programme, simply visit our webpage or get in touch.

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

Speak to an advisor today

for help and guidance about what options are available to you

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01254 395355

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