New Government Incentives for Employers hiring a Customer Service Apprentice in Greater Manchester

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Greater Manchester

In a competitive environment that’s all about creating value for consumers, it’s never been so important to have a brilliant customer service team. And now, growing that team in your own company is more cost-effective than it has been thanks to the New Government Incentives for Employers hiring a Customer Service Apprentice in Greater Manchester

Whether you’re in the food and drinks industry, catering, hospitality, or insurance, hiring motivated and talented Customer Service staff can be tough – not to mention expensive. From interviews and training to advertising and reference checks, recruitment has always been especially resource-intensive. In 2020, that’s left many UK employers short on staff and low on productivity. 

It’s why the new government incentives for employers hiring a Customer Service Apprentice in Greater Manchester have been extended until the 31st of March, 2021, to help regional businesses meet their growing needs and better serve their clientele. Originally due to expire early in 2021, these financial incentives entitle Manchester companies to as much as £3,000 in financial bonuses when they hire a new Customer Service apprentice aged between 16 and 18 years old. This is up to three times the original £1,000 that is typically awarded to firms onboarding a new young apprentice, and it even comes with up to 95% of coverage for any costs involved in their training. 

Until the final day of March this year, organisations can hire and train up a new 16-18-year old apprentice as a Customer Service Practitioner, Customer Service Specialist, or any other Level 2 or 3 pathway that suits their specific business. Employers will be able to choose the most effective approach to developing their apprentice – and there are no college attendance requirements that will take your new recruit away from the workplace. In companies that have fewer than 50 staff members, this comes with a 100% reimbursement of all training costs incurred, and larger firms receive 95% under the New Government Incentives for Employers hiring a Customer Service Apprentice in Greater Manchester. 

Even hiring more seasoned staff as new Customer Service apprentices now comes with a financial reward for the first time! For a few more weeks, this means companies are entitled to receive £2,000 for each new 19-24-year-old apprentice they hire, and £1,500 for every new 25+ Customer Service Apprentice who joins the team. Welcome news for future-focused companies looking for a strategic advantage in an ever more competitive business environment!

Why not give your organisation’s other departments a productivity boost, too? With NLTG’s Business Administration, Business Improvement Techniques, Catering and Hospitality, Furniture Occupations, General Manufacturing, Glass Occupations, IT and Digital Marketing, Retail, Team Leading and Management, and Warehouse and Logistics apprenticeships, it’s simple, quick, and straightforward to hire your next new apprentice. Learn more about the New Government Incentives for Employers hiring a Customer Service Apprentice in Manchester and raising a vacancy to get started before the 31st of March!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Greater Manchester area for your current employees

Hiring a new apprentice is not the only way to upgrade your business strategy for success in 2021! Upskilling your staff has always been an essential way to make sure your business can offer relevant value, when and where your customers need it. In an increasingly fast-paced environment, that might mean giving your team a chance to brush up on outdated IT skills, or streamlining how you run your business with new administrative techniques. 

With North Lancs Training Group, your organisation can take advantage of on-the-job learning and update your employees’ skill sets with our upskilling programmes, Every NLTG Adult Apprenticeship conveniently takes place in your own premises, and is the perfect chance for your workers to apply their skills as they acquire them. Through our flexible, certified programmes, your team can acquire fresh knowledge, try new professional roles out in practice, and get the experience they need to keep your firm ahead of its rivals. Your employees will work toward a nationally certified Certificate or Diploma in their speciality while creating new kinds of value that better relate to your customers’ expectations. All the while, helping you shape a company that’s ready for the future. 

Look into NLTG’s upskilling pathways today and choose what strategic talent investment you’d like to make in your company this 2021!

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

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