Increased Incentives for Employers hiring a Customer Service apprentice in Yorkshire

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Yorkshire

Welcome back customers to your Yorkshire business with open arms and seamless service. If you’re warming up for a busy new season with the rest of your competition, make sure your clients expect smiles, not queues! 

With NLTG’s help, you can hire a brand new team of excellent customer service staff while growing your firm’s strategic resources. We’re ready to help you take advantage of the government’s extended increased incentives for employers hiring a Customer Service apprentice in Yorkshire so that you can expand your workforce – with a financial bonus! 

As the officially increased incentives for employers hiring a Customer Service Apprentice in Yorkshire have been extended for a very limited period, employers are seizing the opportunity to arm their businesses with fresh talent for a busy period ahead. If you’re running a business in any sector, it means heightened demand and a need for speed, flexibility, and stunning customer experiences. With NLTG’s help, you can hire the right Customer Service apprentice for your company to keep up while receiving as much as £4,000 in financial instalments while doing so. We help your eligible companies receive the maximum payment you’re entitled to based on your organization’s size and the age of the apprentice you hire so that you can hit the ground at a pace with your talent strategy. With our range of Level 2 and Level 3 Customer Service apprenticeships, you can grow your own talent in-house, to suit your company’s specific growth objectives.

NLTG’s Customer Service apprenticeships are uniquely tailored to your firm’s precise needs and service proposition – because you’re in charge. When you hire a new Customer Service Practitioner to meet and greet your visitors or support your customers, you may now be entitled to as much as £3,000 in additional payments on top of the original £1,000 apprenticeship bonus if your apprentice is aged between 16 to 18 years old. By hiring a new Level 3 Customer Service Specialist, you can help customers get the answers they need, faster, while funding your new online chat! To take advantage of the increased incentives for employers hiring a Customer Service apprentice in Yorkshire, you’ll need to find and scout the right fit for your company before the 30th of September, 2021, when the initiative ends. So make sure your company starts its talent search in time if you’re keen to start growing again!

With NLTG you can find exceptionally keen learners who are hungry for a chance to gain experience in your particular sector. Whether you’re opening shop for the first time in the new UK, or wowing your customers with transformed high street shopping, make sure your front- and back-end processes are ready to meet demand. We can help you find amazing talent with our Business Administration, Business Improvement Techniques, Catering and Hospitality, Furniture Occupations, General Manufacturing, Team Leading and Management and Retail apprenticeships, all of which put you in control of developing and shaping your staff. Strike while the incentives are still hot and post your new apprenticeship vacancy today.

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Yorkshire area for your current employees

Is your Yorkshire firm selling new products for the new normal, or adapting to altered client demands with updated services? If so, your team needs the skills and knowledge to support your strategy! As Britain grows more digital, consumer-centric, and delivery-friendly, your rivals are adapting by creating value in new ways, with seamless processes to match. Make sure you stay ahead of the competition by upskilling your companies with NLTG’s professional development opportunities!

NLTG’s upskilling courses include our wide range of apprenticeships, available to employees of all ages, and our suite of e-learning courses, structured to allow your team to learn flexibly either in the workplace or at home.

Your team can now brush up rusty skills, learn the latest techniques in your sector, and expand their professional arsenals with convenient learning opportunities aligned with their – and your customer’s – new needs. All of NLTG’s upskilling courses are designed to maximise engagement and morale while your employees grow, so that you can welcome back customers to a more efficient, effective, and 2021-proof business. Look into NLTG’s upskilling opportunities today to start developing your staff.

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

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