Increased Incentives for Employers hiring a Customer Service apprentice in Greater Manchester

Please note: This page contains some out of date information regarding available incentives. Please click on the link below to view the latest updated information regarding increased apprenticeship incentives.

Link: Goverment apprenticeship incentives
Greater Manchester

Want to build and support a learning, agile culture that will give your company an edge? If you’re constantly looking for ways to develop, mould, and empower your team, hiring new apprentices is a brilliant approach. With hundreds of thousands of UK companies already enjoying the many advantages of apprentice hiring, you too can take your business to the next level – and for a limited period, it’s more strategic than ever.

The Government’s freshly-extended increased incentives for employers hiring a Customer Service apprentice in Greater Manchester are a fantastic hiring opportunity for businesses with any kind of clientele to up their strategic game. For a limited period only between now and the end of September this year, the official incentive program is offering a substantially larger payment than usual for businesses that onboard a new apprentice. Whether you’re an eligible restaurant, high street store, hotel, public sector company, independent business, or solo entrepreneur, the extensions may allow you to receive as much as £4,000 in total simply for recruiting the talent that you already need.

The temporarily increased incentives for employers hiring a Customer Service apprentice in Greater Manchester only apply until the 30th of September in 2021, and could see your company receive as much as £3,000 on top of the government’s standard £1,000 payment per 16-18-year-old new apprentice that you hire. If you’re taking your business online with new digital technologies, or  moving into deliveries and need amazing staff to help, it’s a fantastic time to find the staff and fund the initiatives you’re looking into at once. 

At NLTG, we help you secure the top local talent that your company needs by connecting you with talented apprentices in the most relevant fields for your industry. We can help you find the right Customer Service Practitioner to be the face of your organisation in your stores, or fix problems in your hotel with professional after-care and guest support. If you’re looking for a brilliant Customer Service Specialist to take excellent care of your clients, our Level 3 apprentice candidates can be the friendly face or voice in your contact centre, retail outlet, service business, webchat, or cafe’s customer service point. All NLTG’s apprenticeship pathways give you total say over how your new recruit will learn, ensuring you can mentor, coach, teach, or guide your talented new apprentice in the most effective way for your subsector.

Not sure about hiring an apprentice? If you’re aiming for adaptability, there are more than a few reasons to onboard a flexible learner! NLTG apprenticeships give your new team member the staff to learn skills in your organisation, combining action-based learning with insider guidance from your team for the most relevant training. With many potential cultural, financial, and agility benefits to hiring an apprentice, it’s no wonder so many organisations are growing their teams with fresh, talented, and fast-learning new talent!

NLTG’s Business Administration, Business Improvement Techniques, Catering and Hospitality, Furniture Occupations, General Manufacturing, I.T. or Digital Marketing, Retail, Team Leading and Management, or Warehouse and Logistics apprenticeship hiring opportunities can help you find the right staff to run your business smoothly. Raise an apprenticeship vacancy and grow your team while the increased incentives for employers hiring a Customer Service apprentice in Greater Manchester still apply!

Raise a Vacancy

To raise a vacancy call our team on 01254 300779 or click the button below to fill out a quick enquiry form. Our team will then arrange to come out and guide you through the process.

Raise a vacancy

NLTG provide training in the Greater Manchester area for your current employees

You might have a brilliant team of employees, but do they have the knowledge and skills to make your company stand out in 2021? 

The competitive landscape is constantly changing along with consumer demands and new technologies, so making sure your staff are up-to-date is essential. With NLTG’s upskilling courses, you can give them the tools they need to learn, grow, and deliver new kinds of value that will get you ahead. 

NLTG’s upskilling courses include our wide range of apprenticeships, available to employees of all ages, and our suite of e-learning courses, structured to allow your team to learn flexibly either in the workplace or at home. If your staff could use a motivating, engaging development opportunity that opens up their career prospects in your firm, why not look into our upskilling programs today?

Frequently Asked Questions

How will employing an apprentice benefit my company?

Employing an Apprentice can bring numerous benefits to your business including:

• increased productivity.

• increased employee satisfaction.

• increased loyalty and commitment.

• reduced staff turnover.

  • Apprentices will be trained to understand how your industry works, helping to ensure your future workforce is exactly the way you want it to be. They can generate new ideas and creativity to expand your business and are a cost-effective way of achieving a return on investment.

What training do I need to provide?

You will need to train a new apprentice in their job role and provide them with a mentor, as you would with any new member of staff.  The apprentice however, may need a little more support, especially if they have not worked in your industry before or are learning a new role.

We will visit your premises every 4 to 6 weeks to help with the training and guide your apprentice through their programme.

How much does it cost to employ an apprentice?

Apprentices are employees of your company and you are responsible for paying your apprentice’s wage.  You must pay at least the Apprenticeship minimum wage and can find out more by clicking here.  The Apprenticeship minimum wage relates to apprentices aged 16 to 18, or aged 19 and above in the first year of their Apprenticeship.

For apprentices aged under 25, you may not need to pay National Insurance contributions during their training.  Find out more by clicking here.

What days and hours do apprentices work?

Apprentices are employees of your company, with the same rights and responsibilities as any other employee.

As such, you will decide the days and hours you would like apprentices to work (which must be at least 30 hours per week), their rest breaks and paid holiday entitlement etc, in line with Employment Law and the Working Hours Directive.

If you employ an apprentice aged under 18, the law states that they must not work more than 8 hours per day or 40 hours per week.  They are also entitled to paid holidays and rest breaks of at least 30 minutes if their shift lasts more than four and half hours.

How are disciplinary procedures handled?

They are handled like any other employee’s, but NLTG are on hand to provide help and support if you feel it is necessary.

What funding and grants are available?

If your apprentice is aged:

• 16-18; or

• 19-24 and is a care leaver or has a Local Authority Education, Health & Care Plan

… you’ll receive a £1,000 incentive payment for each apprentice.

Payments will be made in two equal instalments; the first once the apprentice has been on programme for 3 months and the second after the apprentice has been on programme for 12 months.  (It may take up to 9 weeks after the incentive payment dates for funds to be processed and transferred).

Grants may also be available but the availability and requirements for these change on a regular basis so you are best speaking to us for up-to-date information.

Depending upon the size of your company, different funding arrangements are in place for Apprenticeship training.  For full details, please click here.

What is the recruitment process / how do I raise a vacancy?

Once you’re happy you know all you need to know about recruiting an Apprentice, you’ll need to raise an Apprenticeship vacancy with us. You can do this by contacting our Employer Engagement Team (email: eet@nltg.co.uk , tel: 01254 300779) or by clicking the ‘Have a Question’ tab to the right and completing the online enquiry form. Once we have all the vacancy details we’ll publish it on our website and other partner’s websites to attract applicants.

We also offer a free 16-18 year old Recruitment Service.  We’ll look at all our current 16-18 year old applicants seeking the type of job you have advertised and check if they meet your requirements. We’ll give you a call with any applicant details and see if you would like to interview them.  If so, we’ll contact the applicant on your behalf to advise them of interview details. We’ll give you a call after interview to gain feedback and see if you would like to employ the applicant. If yes, we’ll inform the applicant of their start date, if not we’ll inform the applicant they were unsuccessful and repeat the process until you find the right candidate.

Don’t forget if you have any exiting employees, including graduates, who you wish to train through an Apprenticeship, simply contact our Employer Engagement Team.

What is required of me?

If you employ an apprentice or choose to up-skill your workforce via Apprenticeships, there are some things you need to have in place. NLTG will support you through this process, with advice on the specific requirements, such as Health & Safety.

To find out more, please download our Employer Handbook.

As an employer you will need to ensure your apprentices:

• are employed in a real job that gives them the opportunity to gain the knowledge and skills they need to pass their assessment.
• are paid at least the minimum wage and have a contract of employment.
• work towards an approved Apprenticeship Standard.  Their training must last at least 12 months.
• are paid for time spent training or studying for their Apprenticeship, whether at work or at a training provider.
• have the same conditions as other employees working at similar grades or in similar roles. This includes: paid holidays; sick pay; any benefits you offer such as childcare voucher schemes; any support you offer such as coaching or mentoring.

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