Course Overview

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.

Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines.

The Content

Supply Chain Warehouse Operatives will develop the following skills, knowledge and behaviours:

• Operate and handle equipment safely and efficiently
• Comply with appropriate rules, regulations and processes
• Work individually and as part of a team
• Safely and efficiently load and unload items
• Select, prepare and use packaging materials appropriately
• Use correct equipment and procedures to record receiving or stowing goods
• Promote the values of the organisation
• Work effectively under pressure and to agreed deadlines
• Use IT applications and other relevant technology and systems

• Safe driving and/or operating techniques to standard and as trained
• Minimise the effect the work has on the environment
• Safe use of equipment and machinery
• Use of warehouse systems and processes
• Basic IT applications and other relevant technology and systems
• Relevant regulation and legislation
• Communication with customers
• Structure of the industry
• Delivering excellent customer service
• Vision, objectives and brand of the organisation
• Changes to systems, processes and technology
• Health and safety

• Integrity, credibility, honesty and personal drive
• Ownership and responsibility
• Personal commitment to minimising the effect of work activities on the environment
• Embrace the use of relevant technology, systems and equipment

Functional Skills in English and Maths
Where a Supply Chain Warehouse Operative has not already achieved Level 1 English and Maths, they must do so before taking the End Point Assessment.

The Assessment

Learners will need to undertake an End Point Assessment which consists of the following 2 elements:
• Knowledge and behaviours test
• Practical assessment

Course Duration

Up to 14 months (ie a practical training period of 12 months, followed by an End Point Assessment (EPA) period of up to 2 months).


This role may be a gateway to further career opportunities in this sector, such as management or senior support roles, or to further study.

Get in touch!

If you are interested in upskilling a member of your team or taking on an apprentice then simply get in touch and one of our expert advisors will contact you with more information.

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