The Astley Bank Hotel is located in Darwen with Blackburn and has been in operation since 1997. In that time it has gained a reputation as one of the premier hotels, wedding venues, and conference centres in the North West and has won the Lancashire Life award for Hotel of the Year.

This reputation has been built on providing an excellent service within the stunning surroundings of a superbly maintained nineteenth century Mansion House.

Astley Bank puts the best of Lancashire at your fingertips. Great memories start here. Feel right at home.

Work Shadowing a senior member to begin with and full training will be given.

• Working on the PMS system
• Making reservations for customers, accommodation, and restaurant, functions
• Checking guests in/out
• Printing out registration cards and documents for guests
• Liaising with the house-keeping and kitchen teams and Front of house to make sure that rooms are clean up to the required standards
• Prioritising rooms for early arrivals
• Printing restaurants lists
• Security checks to ensure that all keys are in place
• Lost property enquiries
• Taxi call outs for guests
• Answering the telephone
• Responding to email enquiries
• Responding to all customer requests
• Take payments
• Room allocation and pre-arrival checks
• Working with Extranet - on line travel agents to accomodate their requests
• General housekeeping duties

• Attention to detail
• Accuracy of work and quality of work
• Good communication skills
• Good writing skills
• A good listener
• Focused and energised
• Reliable and punctual
•A good team player
• Flexible

• 20 days holiday plus Bank Holidays
• Tips shared between the team
• Free Parking