You’ll work with a wide range of customers to provide a high-quality service, which may be face-to-face, by phone, email, social media or post. Depending on your job role, you may be dealing with sales, orders and payments; offering advice, guidance and support; meeting and greeting customers; fixing problems, arranging after care and service; or researching whether customers are satisfied with products or services. You’ll provide information on the products or services your company offers and may provide customer care before, during and after the purchase of a product or service.

Course Duration

16 Months

Entry Requirments

You will need English and maths at GCSE Grade E / 2, or equivalent qualifications (eg Entry Level 3). If you do not have English or maths at this level, we will invite you to take a Skills Scan to check your current level of skill.


• Apprentice showcase (demonstrating your knowledge and skills).
• Practical observation in your workplace.
• Professional discussion.