Excellent customer service skills are important for hundreds of job roles in many different sectors. Wherever you work and no matter what job you do, making sure you provide the best possible service in a friendly manner can set you and your company apart from the competition.

If you’re a ‘people person’, have good communication skills, are positive, professional and a good listener, you’ll further develop these skills which will be valuable to employers in a wide range of sectors, from travel, retail, finance, health care and childcare, to engineering, business, hospitality and catering.

What training will I receive?

You’ll receive real-life training from experienced staff within your workplace, and be visited regularly by a specialist NLTG Tutor. Your Tutor will support and guide you throughout your Apprenticeship, making sure you develop the skills needed for your job role. As part of your Apprenticeship, you will need to complete a Maths and/or English qualification at Level 1 (ie Grade D/3) if you do not already have these qualifications. Depending on your Apprenticeship, you may also need to study an ICT qualification. Your NLTG Tutor will provide you with support and guidance.

Additional Benefits

• All vacancies are jobs from day one
• Your training will lead to a nationally recognised qualification
• You will receive an attractive wage/salary during training
• We have a dedicated team to support you with your English and maths skills
• We operate an equality and diversity policy
• All employers are appraised for health and safety
• We will visit you regularly during your training
• Your training will be full and varied

Case Study

Jack Knapman at Openhouse products Ltd

My job is in Customer service – this involves responding and helping customers whether it be via phone or email and includes answering enquiries and sending quotes. I am working towards gaining a Level 2 Diploma in Customer Service. I enjoy learning new skills and broadening my knowledge of customer service. I have learnt skills such as how to deal with difficult customers. As my job role has progressed and expanded to encompass more jobs. I can see more of the benefits that training can provide. I think my employer has benefited from me becoming more confident in the job role and I now have more skills to do a better job in the role.