We are a large GP surgery with a firm Christian foundation and a calling to serve some of the hardest-to-reach patient groups.
We have 4 surgery locations across Blackburn and Oswaldtwistle, all with friendly, dedicated, and busy surgery teams.

• Help take incoming calls from patients and other callers,
• Greet patients (who come in person to the reception counter),
• Make appointments and signpost patients to the right clinician,
• Look after / manage the post, receive e-mails,
• Help with filing and photocopying,
• Learn how a clinical patient management system operates and is updated,
• Help schedule the use of clinical and meeting rooms,
• Providing refreshments from time to time.
• The right candidate might even be expected to take on some secretarial / further administration duties.
• Be familiar with and follow all protocols and procedures required for their role, including but not limited to: Data Security, Safeguarding, Equality and Health and Safety.
• Keep up to date with all mandatory training and role specific modules.
• Look after some stationery supplies
• Help to keep the reception area and waiting rooms tidy.
• Work closely with many people in the office, but especially with the reception, secretarial and administration teams for whom they might have to provide sickness or lunch break cover.

• Super organised
• Friendly and helpful
• Flexible and able to prioritise a changing to do list
• Able to give accurate attention to detail
• Trustworthy and reliable
• Self-motivated
• Articulate and a good communicator
• Good with English (verbally and written)
• Proficient in using a computer (especially Word, Excel and MS Office)
• Able to work in a team

No formal qualifications required.

Uniform provided
Simply Health benefit scheme fully funded – includes access to different healthcare offers, plus discounts on everything from gym memberships to holidays.
As an NHS worker, you’ll also be eligible for other national discount
schemes such as Health Service Discounts and Blue Light Card
Your working hours will usually be between 8am-6.30pm Monday to Friday but flexibility will be required to occasionally work up to 8pm. At particularly busy times there might be some overtime available.