E-commerce business - YOL are a fast growing home and lifestyle on-line retailer, who sell across multiple channels such as Amazon, eBay and our own dedicated website www.wallpapershop.co.uk and smartpetshop.co.uk.

The company offers an exciting working environment with constant challenges and the path for great career progression.

• Delivering excellent interior design and product advice
• Getting to the bottom of customer service queries, such as tracking, fulfilment and issue resolution
• Handing all the above efficiently via telephone, email, eDesk tickets and live chat
• Answer incoming customer enquiries via telephone, email and ticket platform
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

• Good IT skills
• Excel proficiency -full training will be provided.
• Can-do attitude
• Wants to learn
• Has a drive to succeed
• Excellent communication skills

No formal qualifications required.

Onsite parking
Company pension
Perkbox discounts and benefits
Birthday day-off
Occasional Social
Good office vibe - we have a diverse team