Here at Primrose Bank Medical Centre we strive to deliver high quality health care to all patients regardless of their age, race, religious beliefs, gender or sexual orientation. We will treat all patients with dignity and respect in a welcoming, clean and safe environment.

Our Values:

For Patients:
• To provide the best possible service to all
• To treat patients as we would want to be treated
• Be open, honest and truthful

For Staff:
• Provide a clean and safe environment to work in
• On going training, personal development and appraisals
• Support to ensure job satisfaction

• Receiving patients, consulting with members of the Practice team
• Be able to cover all reception position as necessary
• Keep reception area tidy
• Keeping the reception area, notice-boards and leaflet dispensers replenished
• Ensure visitors sign in and out of the visitors book
• Have working knowledge of telephone system, and messaging system
• Answering the telephone professionally
• Process appointment requests for today and future appointments from patients, by telephone and in person
• Using Microsoft office and clinical system

• Willing to learn and have a go
• Private and confidential
• Friendly and approachable
• Confident dealing with customers
• Respectful
• Empathising
• Must have reliable transport
• Public transport in the area

• 28 including bank holidays
• Free parking
• A chance to work at two different sites (Blackburn and Ewood)
• Progression opportunities
• Salary increments reviewed yearly
• Overtime opportunities