The Retail Apprenticeship covers the essential retail and customer service skills that employers are looking for, giving you the perfect start to your career in retail. It will allow candidates to further learn, develop and practise the skills required for employment and/or career progression in the retail industry.

You’ll develop skills such as; organising your own work; handling stock; dispatching goods to customers; processing credit applications; managing payments; providing a range of additional retail services; providing customer service and advice; looking after different products in a retail environment; deputising.

Course Duration

18 Months

Entry Requirments

You will need English and maths at GCSE Grade E / 2, or equivalent qualifications (eg Entry Level 3). If you do not have English or maths at this level, we will invite you to take a Skills Scan to check your current level of skill.


• Multiple choice test.
• Practical observation in your workplace.
• Professional discussion.