An established company located on the Fylde coast, Bestplate Ltd provide IT and technical support assistance to our customer base, ranging from small independent garages and motor factors, to large prestige franchise dealerships.

• Provide 1st line support to the existing client base.
• Diagnose and correct faults with thermal and laser printers, PCs and associated hardware/software including our own bespoke software, both by phone and using remote support tools.
• Perform remote installations of Bestplate software and printers.
• Escalating more complex calls appropriately.
• Inspecting IT equipment returned from customers to diagnose, document and repair faults.
• Installation and configuration of operating systems, printer devices and firmware updates.
• Refurbishing PCs/printers, including exterior cleaning to a good standard.
• Packing of equipment ready for despatch.
• Assist with training field based sales staff on installation and support of IT systems.
• Opportunities to provide help with internal R&D projects, software testing etc.

• Ability to troubleshoot and diagnose problems with PC/printer hardware and software, including printers and printer drivers.
• Having a good telephone manner with the ability to converse with customers effectively.
• Ability to work on your own and as part of a team.
• Ability to prioritise tasks.
Proactive approach, capable of identifying opportunities to improve systems and support.

5 GCSEs grade 4-9 (including Maths and English)

Discretionary Bonus Scheme.
28 days holiday.
Staff Discount.
Progression.