At North Lancs Training Group we pride ourselves on our flexible approach to suit the needs of every employer and learner. Our professional, friendly and knowledgeable staff are committed to offering quality training, advice and guidance. Unlike other training providers the majority of our courses have no day release to College, meaning both learners and employers get the most from their 'on the job' experience. Our tutors are industry experts and deliver tailor-made qualifications to meet the needs of each company. Our range of Apprenticeships cover a wide variety of industries and we have our very own Centres of Excellence for furniture occupations and catering and hospitality. As a City & Guilds award-winning training provider we have a proven track record of success, with our apprentices working on projects such as The Shard, Heathrow T5 and the Olympic Village. Whether you are an employer or looking for a work-based learning programme, get in touch with us today and see how we can help.

• Set up/maintain user profiles on active directory and mailboxes on exchange for new/existing staff.
• Carry out equipment configurations to include laptops, desktops, mobile phones, and audio/visual equipment.
• Carry out software installations, maintenance and upgrading as specified by the IT Services manager.
• Ensure the asset log is regularly updated to accurately reflect all I.T. equipment.
• Provide technical support for fixed and portable computer systems, ancillary peripherals (printers, whiteboards etc.), provide support with CCTV, telephone systems and other relevant equipment where applicable.
• Support staff on use of Microsoft 365 and supporting technologies, where applicable.
• To continue self-development in and keep up to date with all development in the use of technology within training and education. This to include attendance on any relevant training courses.
• Gain an understanding of the network infrastructure and demonstrate awareness of site configurations and technical status. The hardware to include printers, servers, virtual machines, switches, and access points.
• Assist with the upgrade of user equipment including testing, bench marking and sourcing.
• To carry out routine IT administration such as backups, updating job logs and equipment registers.
• Assist with the creation and maintenance of electronic documentation such as PDF’s.

• Knowledge and understanding of IT functionality in a business environment
• Knowledge and understanding of network infrastructure
• Knowledge and understanding of IT security
• Experience of IT troubleshooting
• Experience of Windows Operating Systems
• Good problem-solving skills
• Excellent communication skills
• Organised
• Motivated and self driven
• Enthusiastic

IT related qualification is desirable
English at Grade 4/C or above.
Maths at Grade 4/C or above

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