Northgate Lighting has been supplying into the electrical wholesale market for over 10 years.

This has given us a great understanding of the market, meaning we can offer a personal service and give expert advice across our range of products, all sourced from leading global manufacturers – see below for a preview of the brands that we have on offer.

We are also very pleased to announce that Northgate Lighting is now ISO 9001 certified, demonstrating the pride we take in our customer focused ethos and commitment to delivering a high quality service.

Here at Northgate Lighting, we currently hold over 9000 stock lines, with a value in excess of £1.7m! All products are available for next day delivery, when ordered before 4pm.

In addition to our next day delivery service, we have no minimum order & all orders arrive with you carriage paid.

To complement the personal service we offer, we have a team of very experienced external account managers, on hand to help you with your lighting queries.

1. Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
2. Answering incoming customer calls, dealing with their queries.
3. Answering customer emails.
4. Providing customer support.
5. Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
6. Speaking with suppliers, chasing orders.
7. Working with manufacturing department to make sure customers’ requirements are met.
8. Dealing with returns, faulty or damaged items.
9. Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
10. Managing delays.
11. Making sure customers’ orders are fulfilled on time and any issues solved promptly.
12. Dealing with carriers and transportation.
13. Organising proof of deliveries.
14. Working closely with warehouse team regarding customers’ orders.
15. Attending monthly Group Customer Service meetings.
17. Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
18. Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Computer Skills – Microsoft Word, Excel, and Outlook.
Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.
Ability to work as part of a team & independently.
Managing of own workload to achieve deadlines, working within a fast paced environment.
Highly IT literate, especially in Excel.
Previous knowledge of the lighting industry is advantageous however full training will be provided
Knowledge and use of CRM system, and Microsoft Dynamics NAV
Ability to prioritise heavy workload
Ability and willingness to work hours as required to complete the task.
Previous experience working in a customer service / sales environment.

16-18 year olds, hardworker , GCSE, or equivalent (Grade C and above) in Maths and English

Bonus (eligible after probabtino period)
Salary Incentive on Progression
PPE
Free Parking
Birthday Time Off
22+8 Annual Leave
BUPA
Pension
Holiday Purchase Scheme
Out of work social events