Apprentice Customer Service Assistant – 13882

This vacancy was marked by employer as filled and is probably no longer available

Company Website:

Oxy-Plant Ltd

Occupation:
Location:
Bolton
Type of Business:
House Plant Delivery Services
Postcode:
BL3 6BU
Daily Hours and Breaks:
Monday - Friday 9am - 5pm, 30 minutes lunch break and 2x15 minute breaks am/pm, maximum 35 hours per week
Starting Salary:
£198
Vacancy Reference No.:
13882

Company Bio

Hey, we’re Oxy-Plants.
A small, independent, online plant delivery company based in the heart of Bolton. Founded by 2 Boltonians, Danny & John – both with a real passion for plants and a belief that indoor plants can improve your mental health. We hope we can help improve people’s lives and spread a little joy into homes across the UK.
We are still at the start of our journey with little to no-staff and try to provide the best possible experience for all our customers.

Description

• Answering the phone
• Dealing with customer queries via Hubspot
• Finding resolutions to customer complaints
• Providing tracking details to customers as they need it
• Liaising with the courier to redirect parcels, or locate missing parcels
• Filing claims via the courier for missing parcels
• Processing refunds
• Adhering to the companies terms and conditions policies whilst speaking to customers

Requirements

•Strong organisational skills and good attention to detail.
•Flexible and willing to take on a variety of different tasks.
•Reliable and dependable to complete tasks as instructed.
•Good literacy and numeracy (including IT literacy)
•Ability to meet the physical demands of the job.

Additional Info

•20 Days holidays plus 8 Bank Holidays
•Uniform is provided if required

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