Apprentice Customer Service Assistant – 13882

This vacancy was marked by employer as filled and is probably no longer available

Company Website:

Oxy-Plant Ltd

Occupation:
Location:
Bolton
Type of Business:
House Plant Delivery Services
Postcode:
BL3 6BU
Daily Hours and Breaks:
Monday - Friday 9am - 5pm, 30 minutes lunch break and 2x15 minute breaks am/pm, maximum 35 hours per week
Starting Salary:
£198
Vacancy Reference No.:
13882

Company Bio

Hey, we’re Oxy-Plants.
A small, independent, online plant delivery company based in the heart of Bolton. Founded by 2 Boltonians, Danny & John – both with a real passion for plants and a belief that indoor plants can improve your mental health. We hope we can help improve people’s lives and spread a little joy into homes across the UK.
We are still at the start of our journey with little to no-staff and try to provide the best possible experience for all our customers.

Description

• Answering the phone
• Dealing with customer queries via Hubspot
• Finding resolutions to customer complaints
• Providing tracking details to customers as they need it
• Liaising with the courier to redirect parcels, or locate missing parcels
• Filing claims via the courier for missing parcels
• Processing refunds
• Adhering to the companies terms and conditions policies whilst speaking to customers

Requirements

•Strong organisational skills and good attention to detail.
•Flexible and willing to take on a variety of different tasks.
•Reliable and dependable to complete tasks as instructed.
•Good literacy and numeracy (including IT literacy)
•Ability to meet the physical demands of the job.

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