Apprentice Digital Support Technician – 14032

This vacancy was marked by employer as filled and is probably no longer available

Company Website:

Cirrus IT Services
Apprenticeship:
Digital Support Technician
Occupation:
IT and Digital Marketing
Location:
Nelson
Type of Business:
IT Company
Postcode:
BB9 7TZ
Daily Hours and Breaks:
Monday - Friday 9:00-5:00pm / 30 mins lunch / 37.5 hours per week
Starting Salary:
£206.25 per week
Vacancy Reference No.:
14032

Company Bio

Broad spectrum IT service provider covering products and services falling into these areas:
• IT
• Cloud
• Communications
• Security

Description

• Dealing with inbound Incidents and Requests via our help desk
• Logging, Prioritising, and classifying tickets, acquiring as much information as possible
• First line Support & Investigation
• Escalating to an appropriate engineer where necessary
• Updating customers on their ticket progress
• Perform daily & weekly checks of backups and Remote Monitoring
• Keep help desk up to date and make sure that every ticket has time logged

Requirements

• Confident dealing with customer problems
• Friendly and approachable
• Willingness to learn
• Punctual and reliable
• Good communication skills
• Demonstrates initiative

Educational Requirements

No formal qualifications required.

Additional Info

• Healthcare scheme
• 28 including bank holidays
• Free parking
• Provided with uniform
• PPE
• Discount incentives for high street shops and Online stores

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