A rapidly growing family run business providing high quality lighting products to retailers and interior designers. We are extremely customer focused and strive to provide level of service that can be found within our largest competitors but with the family values and personal touches larger companies cannot.

•Processing customer orders on our bespoke system & ensuring delivery schedules are met
•Maintaining customer accounts by recording account information and transactions
•Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, correcting the issue and following up to ensure resolution
•Recommend potential products or services to management by collecting customer information and interpreting customer needs
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships through clear, open and interactive communication
•Filing orders, picking notes etc each day
•Deal with customer returns and raising the correct paperwork with valid reason for return/fault
•Inform customers of deals and promotions, benefits of ordering on-line and website information

•Someone with computer skills
•Good at talking to people on the phone (sometimes in person)
•Someone flexible and willing to work as part of a team
•Polite and well mannered
•Be able to take constructive criticism and learn from any mistakes
•Someone who can keep a cool head
•Attention to detail
•Willing to learn about the products and actively promote them
•Willing to go that extra mile to make the company a success
•Have a desire to progress their career

No formal qualifications required.

•20 days holiday plus bank holidays
•Bonus after the 1st year at the discretion of the Managing Director
•Discounts on products
•On site parking

You will be working in a small team of 3 processing customer orders and providing outstanding customer services. We have 3 Reps who rely on the sales team to give them the support they required whilst out visiting our customers.