At Metal Solutions Ltd, our core values serve as the guiding principles that shape our company culture, drive our decisions, and define who we are. They are the foundation upon which we build relationships, deliver exceptional products and services, and strive for continuous improvement. These values embody our commitment to integrity, excellence, and sustainability, ensuring that we operate ethically, innovate relentlessly, and contribute positively to our communities and the environment.

Customer Service & CRM:

• Assist in handling incoming customer telephone enquiries.
• Support the Technical Team by accurately recording new customer enquiries on the CRM system.
• Use the CRM system effectively by updating enquiry progress and setting follow-up reminders.
• Process customer payments over the phone when required.
Order Processing:
• Develop industry knowledge through training and practical experience.
• Support the Technical Team with the accurate and timely processing of Sales Orders in line with company procedures.
• Process orders for project-specific samples.
• Ensure paperwork is electronically filed and shredded in a timely manner.
Production & Business Operations:
• Spend time within the workshop to gain knowledge of fabrication processes, products and operational workflows.
• Assist with maintaining the Production Plan to help ensure customer expectations are met.
• Learn to recognise potential risks to delivery schedules and report concerns to management.
• Assist with booking transport for completed orders in line with customer requirements.

General Duties:

• Complete all apprenticeship training and apply learning within the workplace.
• Provide administrative support to the wider team, including holiday cover and day-to-day operational tasks.
• Maintain a professional and positive approach when communicating with customers, suppliers and colleagues.
• Support the company's continuous improvement procedures by reporting any issues.
• Carry out any other reasonable duties appropriate to the role.

• An interest in engineering, manufacturing, construction or roofing products.
• Good communication skills, with confidence to communicate professionally with customers and colleagues.
• Well organised with good attention to detail.
• A positive attitude and willingness to learn.
• Good IT skills, including use of Microsoft Excel and Outlook, and the ability to learn new systems.
• A positive attitude with a willingness to learn, ask questions and develop new skills.

• 20 days holiday per annum + bank holidays (5 days to be saved for Christmas shut down)
• 1 extra day for each holiday year worked.
• After 1 holiday year of employment-birthday off.
• Cycle to work scheme available.
• Company events throughout the year.