Course Overview

Business Administrators may work independently or as part of a team and will be involved in developing, implementing, maintaining and improving administrative services.

They will be responsible for supporting and engaging with different parts of the organisation and will interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

The Content

Business Administrators will develop the following skills, knowledge and behaviours:

Skills - Advancing key skills to support progression to management
• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communications
• Quality
• Planning and organisation
• Project management

Knowledge - In-depth knowledge of organisation and wider business environment
• The organisation
• Value of their skills
• Stake holders
• Relevant regulation
• Policies
• Business fundamentals
• Processes
• External environment factors

Behaviours - Role model behaviours and positive contribution to culture
• Professionalism
• Personal qualities
• Managing performance
• Adaptability
• Responsibility

Functional Skills in English and Maths
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

The Assessment

Learners will need to undertake an End Point Assessment which consists of the following 3 elements, all of which may be completed online.

• Knowledge test
• Portfolio-based interview
• Project/Improvement presentation

Course Duration

24 Months for 16-18 year olds
18 Months for 19+ year olds


This role may be a gateway to further career opportunities in this sector, such as management or senior support roles, or to further study.

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If you are interested in upskilling a member of your team or taking on an apprentice then simply get in touch and one of our expert advisors will contact you with more information.

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