Retail stores play an important role in the economy and include organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses. The role of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments. If you’re a ‘people person’, have good communication skills and are keen to work in a fast-paced industry, then the retail sector is for you!

You’ll work directly with a wide range of customers, putting them at ease and supporting them make purchase decisions about products or services. Depending on your role, you could be involved with: in-store or on-line promotions; ensuring product displays are attractive and appealing to customers; stock control/rotation; being aware of the organisation’s budgets; supporting team members; being proactively involved in minimising waste and loss; using a variety of sales techniques to generate sales; using appropriate technology, including social and digital media, to support the sale of products or services.

You could work in one of many job roles, including Sales Assistant or Retail Assistant, in setting such as a shop or other retail establishment (for example a large high street chain, supermarket or department store).


Level 2

What training will I receive?

You’ll receive real-life training from experienced staff within your workplace, and be visited regularly by a specialist NLTG Tutor. Your Tutor will support and guide you throughout your Apprenticeship, making sure you develop the skills needed for your job role. As part of your Apprenticeship, you will need to complete a maths and/or English qualification at Level 1 (e.g. GCSE Grade D/3 equivalent) if you do not already have these qualifications. Your NLTG Tutor will provide you with support and guidance.

Additional Benefits

• All vacancies are jobs from day one.
• Your training will lead to a nationally recognised qualification.
• You will receive an attractive wage/salary during training.
• We have a dedicated team to support you with your English and maths skills.
• We operate an equality and diversity policy.
• All employers are appraised for health and safety.
• We will visit you regularly during your training.
• Your training will be full and varied.

Case Study

Dave Lister at Ted Carter and Son Fishing Tackle

I have worked at Ted Carter for eight years and my job role is a Shop Assistant/Coarse Fishing Expert. My duties include serving customers, dealing with their queries and telephone enquiries, stock replenishment and assisting with ordering stock. The qualifications I have achieved through NLTG so far are Level 2 NVQ in Customer Service, Functional Skills Level 1 in Maths and English and I am just about to complete my Retail Apprenticeship. If I was asked to explain to school leavers the benefits of Apprenticeships, I would tell them to take what’s available to broaden their skills. Don’t be shy of doing Apprenticeships and thinking they might not get you anywhere because in my opinion, they are exactly what potential employers are looking for.