Course Overview

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

Learners will be taught a range of technical skills, knowledge and behaviours. You will also complete on of the two optional routes: Digital Service Technician or Digital Applications Technician.

Those completing the Digital Support Technician Apprenticeship can apply for registration on the BCS, The Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence.

Course Duration

15 Months

Entry Requirements

You will have to take a Skills Scan to ensure your current level of maths and English is at the required level.

Assessment

• Knowledge Test
• Case Study Presentation and Interview

Progression

Completing the Level 3 Apprenticeship may be a gateway to further career opportunities, such as Digital Support Team Leader, Digital Support Supervisor or Digital Support Manager roles, or to further study.

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