Course Overview

Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.

The duties of an Operational Delivery Officer will depend on who the public service employer is and what they are responsible for. You could find yourself working in any occupational delivery area of central or local government, and could be:

• managing cases and resolving customer enquiries
• assessing and collecting various taxes across central and local government
• giving people welfare or pensions advice, or supporting them to get back to work
• issuing UK passports and making decisions about who has the right to visit or to stay in the country
• processing driving licence applications
• supporting citizens in court
• validating peoples’ identities, and carrying out background checks or interviews
• carrying out searches on people, vehicles, freight and baggage
• collecting outstanding debts
• stopping entitlements for people who should not be getting them
• rehabilitating offenders and supporting victims and witnesses
• responding to outbreaks and incidents, co-ordinating information and deploying resources.

As part of this Apprenticeship, learners will complete the following qualifications:

• Level 2 Award in Operational Delivery (Principles)
• Level 3 Certificate in Operational Delivery (Advanced)

Course Duration

18 Months

Entry Requirements

You will have to take a Skills Scan to ensure your current level of maths and English is at the required level.

Assessment

Assessment will be via:
• a work-based project and presentation
• professional discussion, underpinned by a portfolio of evidence

As part of this Apprenticeship, learners will also complete the following qualifications:
• Level 2 Award in Operational Delivery (Principles)
• Level 3 Certificate in Operational Delivery (Advanced)

Progression

This Apprenticeship provide great development opportunities and the potential to move around roles or departments to develop and make the most of your skills. You may also progress onto further study or higher education.

Apply Now

Sound like the Apprenticeship for you? Why not fill in our online application form and we can start searching for your perfect Apprenticeship vacancy.

apply now