The Operations/Departmental Manager apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering, achieving departmental goals and objectives, managing change, financial and resource management, talent management, coaching and mentoring. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Course Duration

24 Months

Entry Requirments

You will need English and maths at GCSE Grade C or above, or equivalent qualifications (eg Functional Skills at Level 2). If you do not have English or maths at this level, we will invite you to take a Skills Scan to check your current level of skill.


• Portfolio of evidence.
• Project-based presentation.
• Professional discussion.
• Competency-based interview.
• Knowledge test.


After completing the Level 5 Apprenticeship, you can progress onto further study in the Management sector.