You may have a passion for cooking, or want to work in the service side of the industry providing a front of house, reception, events, bookings or housekeeping service. Our Level 2 Hospitality Team Member Apprenticeship will allow you to train in one of the following 9 roles.

Food and Beverage Service

You’ll provide a high level of service and be involved in activities such as: greeting customers, understanding and promoting menus, matching menu items with beverages, taking and processing orders, serving food and drink, and taking payments.  You could be involved in table service, counter service, room service, conference or banqueting services.

Alcoholic Beverage Service

You’ll learn about various alcoholic beverages, their characteristics and how to prepare, serve and store them; and how to use specialist equipment for preparing and serving. You’ll also specialise in one of the following three areas: wine service; beer/cask ale; cocktails/mixology.

Barista

As a Barista, you’ll learn about the main categories and types of hot and cold beverages, in particular coffee; and the methods of preparing and serving them. You’ll learn how to make beverages to meet customer’s flavour and strength requirements; how to use specialist equipment; and how to store ingredients correctly.

Concierge & Guest Services

You’ll be responsible for meeting and greeting customers and arranging services such as valet parking and luggage transfer.  You’ll ensure guests have an enjoyable experience by coordinating with the suppliers of internal and external guest services, and by providing guests with information on, and booking, a range of local and national services.

Food Preparation

Using a variety of pre-packed and fresh ingredients, you’ll develop basic food preparation, processing and cooking skills. You’ll create dishes such as: bar snacks, sandwiches, toasted items, light bites and compile desserts. You’ll maintain high standards of hygiene, food safety and storage, ensuring work areas and equipment are maintained and clean.

Reception

Providing outstanding customer service, you’ll welcome customers and provide an efficient checking in and out service. You’ll answer customer queries and take reservations face-to-face, on the telephone or on-line, maintaining high levels of confidentiality at all times.

Housekeeping

As a housekeeper you’ll be responsible for cleaning and maintaining a range of public areas (such as receptions) and bedrooms, including the fixtures, fittings, floors and furniture. You’ll learn the techniques, chemicals and agents required to ensure high standards are maintained, and identify and report any maintenance needs.

Reservations

You may be responsible for taking and processing reservations for events, or for individual or group accommodation bookings. You may negotiate booking rates and may support with the planning of events, provide tours of facilities, and further information about services available in your company.

Conference & Events Operations

You may support the delivery of a variety of events such as weddings and business conferences.  You’ll be highly organised and have excellent communication skills, as you’ll need to work with a range of people to ensure all resources are in place to ensure a great guest experience.

Course Duration

18 Months

Entry Requirements

You will have to take a Skills Scan to ensure your current level of maths and English is at the required level.

Assessment

• Business project.
• Multiple choice test.
• Practical observation in your workplace.
• Professional discussion.