Course Title

Level 1 Certificate in Work Related Customer Service

Course Details

6 Days | 10am - 4pm

Course Content

• How to create a first impression.
• Legislation and regulation in Customer Service.
• Conflict management.
• Listening techniques.
• Learning a standardised approach to Customer Service.
• Expectations of working in Customer Service.
• Teamwork.

Entry Requirements

Entry Level 3 English

Additional Benefits

Gain a Nationally Recognised Qualification

Location

The course and enrolment may be delivered via both remote and face-to-face sessions. More information about the remote sessions will be given during your course enrolment. Face-to-face sessions will be delivered at:

Accrington Centre,
Vocational Centre of Excellence,
The Old Bakery,
Grange Lane,
Accrington,
Lancashire,
BB5 2BU

Further Information

• At enrolment, please bring in your ID and proof of benefits. Valid ID includes passport, full driver’s licence, birth certificate, national identity card (EU) and Northern Ireland voters card.
• Courses are FREE if you are in receipt of benefits in the work related activity group.
• Free light breakfast and lunch will be provided.
• Contact 01254 300776 or speak to your work coach who will arrange your initial assessment.
• Induction to include English and maths diagnostics, please do not forget to bring your glasses if you need them.
• You will be expected to be punctual and to attend all sessions.