What is Customer Service?
The function of customer service requires a prompt, reliable response along with a genuine warmth towards customers and a level of confidence which enables individuals to make difficult decisions.
What training will I receive?
Your employer will train you in a variety of skills to cover things such as how to communicate with your customers; how to solve customer problems and how to plan and prioritise your work. This will help you to develop in order to exceed customer expectations and deliver continuous improvement in the service you provide to achieve real customer satisfaction.
Additional benefits
• All vacancies are jobs from day one
• Your training will lead to a nationally recognised qualification
• You will receive an attractive wage/salary during training
• We have a dedicated team to support you with your literacy and numeracy skills
• We operate an equality and diversity policy
• All employers are appraised for health and safety
• We will visit you regularly during your training
• Your training will be full and varied
What qualifications will I get?
If you are following an Apprenticeship programme, you will be assessed in the workplace by a qualified Training Officer. Depending on your abilities/employer's training opportunities, you will follow one of two routes:
1. Apprenticeship:
NVQ level 2 Customer Service.
Key Skills.
Technical Certificate.
Employment Rights and Responsibilities.
2. Advanced Apprenticeship:
NVQ level 3 Customer Service.
Key Skills.
Technical Certificate.
Employee Rights and Responsibilities.
All of our Training Officers are committed to you as the learner, giving you support where you need it most.
Apprenticeships are free for 16 to 18 year olds and 19 to 24 year olds. For those that cannot do an apprenticeship who are 25 years old and over *, you can do an NVQ plus Essential Skill in either literacy or numeracy via our Train 2 Gain scheme.
ATTENTION EMPLOYERS OUT THERE - Apprenticeships are not only free for most of your staff, they are also an excellent motivator for all, and show what type of employer you are, contact us for more information.
* for Train 2 Gain, you must be employed under a contract of employment, do not hold 5 GCSE grades at A-C (CSE grade 1), or an NVQ 2 or equivalent, do not hold an academic qualification at A level or above, not already on a Government funded programme.
(Scheme Co-ordinator for Customer Service: Angela Treanor)
